Prime Time S30 + Prime Home Plan
£40.99/month
A summary of what is and is not included under the plan is set out below. For a full description of what is and what is not included, please see the plan terms and conditions.

What is included in the Prime Time S30 + Prime Home Plan?

PTB 12 Point Annual Boiler Service - What's Covered?
  • A full inspection of the entire chimney structure Inspection and, where necessary, cleaning of the burner, combustion chamber, any injectors and heat exchanger.
  • Inspection of ignition devices i.e. pilot lights and/or spark and flame sensing electrodes.
  • Checking the integrity of all seals and gaskets. Ensure that any condensate traps and drains are free from debris.
  • Testing the appliance in accordance with manufacturer’s instruction to ensure: The heat input and/or operating pressure are correct; The effectiveness of the flue; That all ventilation requirements are to current standards; The correct operation of all safety devices and that the boiler is safe for continuous use.
  • A final combustion analysis and measurement against tolerances set by the manufacturer’s instructions.
  • A test of all disturbed gas connections. Carry out functional testing of heating and hot water.
  • A visual inspection of any other encountered gas appliances. Written notification of any gas safety defect which may affect the safe operation of your appliances.
  • An assessment of your current heating controls and best practice advice regarding energy efficiency.
Warranty Call Out Management - What's Covered?

Occasionally faults can occur within your boiler and this is covered by the warranty with the manufacturer. If needed, we will liaise with your boiler manufacturer and arrange any warranty visits for you. We will then follow this up with the manufacturer for you.

NICEIC Circuit Inspection & Test Certificate – What’s Covered?
  • Inspection of AC circuit of the system
  • Functional Testing of Equipment
  • Earth Test
  • Multiple Electrical Tests in line with NICEIC guidelines
  • NICEIC Certificate
Gas Safety Certificate – What’s Covered?
  • Check appliances for gas tightness (gas leaks).
  • Check standing & working pressure of gas appliances.
  • Check for satisfactory ventilation of gas appliances.
  • Flue flow test to ensure safe removal of products of combustion.
  • Check flame picture of gas hob / gas cooker.
  • Carry out a combustion test of the gas boiler to check for (CO) carbon monoxide.
  • Check gas meter for electrical bonding.
  • Check satisfactory operation of all flame failure devices.
Boiler & Controls – What’s Covered?

All repairs and replacement of:

  • No limit on boiler repairs – unless the boiler is BER.
  • A single natural gas, LPG, oil boiler or warm-air unit on your property that is designed for home use and has a head output capacity of up to 70KW.
  • The flue including the flue termination, up to one meter in length.
  • Repair and replacement of wired or wireless controls that operate your boiler including the programmer or any thermostats, motorised zone valve and central heating pump.
Drains – What’s Covered?
  • Repair or replacement of the parts that we cannot repair.
  • To unblock drains and restore flow.
  • Repair leaking overflows.
  • Repair to soil and vent pipes.
  • This contract includes unlimited call-outs, please see terms & conditions for more details.
Central Heating – What’s Covered?
  • Expansion tank, radiators, thermostatic radiator valves, automatic air vent and bypass valves.
  • Warm-air vents.
  • Cylinders – and any immersion heater and its wired timer switch.
  • The central heating pipes that connect the central heating system.
  • The replacement of parts of your central heating system and gas supply pipe if we cannot repair them.
  • This contract includes unlimited call-outs, please see terms & conditions for more details.
Electrics – What’s Covered?
  • The fuse box and any wiring to your electrical fixtures.
  • Light fittings and switches, sockets, isolation switches and your immersion heater timer switch.
  • Lost power to circuit.
  • Extractor fans up to 15cm in diameter.
  • This contract includes unlimited call-outs, please see terms & conditions for more details.
Plumbing – What’s Covered?
  • Repair leaking pipes or joints – copper or plastic.
  • Repair leaking overflows.
  • Repair to soil and vent pipes.
  • Your hot and cold water pipes from your internal stopcock, to the pipework leading to your tap(s) or shower(s).
  • The hot and cold water tanks including immersion heaters, toiler siphons, ball valves, isolation vales and radiator valves.
  • This contract includes unlimited call-outs, please see terms & conditions for more details.
24/7 Support & Emergency Call Out - What's Covered?

Emergency call out includes:

  • With regard to your plumbing system or drainage system: An uncontrollable water leak which, if left until our engineers normal working hours would cause extensive damage to your home or would expose you to a risk to your health.
  • With regard to your electrical system: A fault which, if left until our engineers normal working hours would cause extensive damage to your home or would expose you to a risk to your health.
By joining this plan, you are agreeing to the plan’s Terms & Conditions